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25 June 2016

Denial-of-Service was selected for the Unnoticed Art Festival's second edition and was held 25th of June 2016 in Nijmegen.

For our food supply we are increasingly dependent on supermarkets. What we consider the reality of a supermarket is actually a highly controlled environment by marketing techniques. With loyalty cards, security cameras and the way the interior is arranged our customer experience is carefully directed. Special offers are there to attract buyers and in addition there should be just enough stock so nobody leaves the store disappointed.

Denial-of-Service (DoS) was a customer's research and investigated how and if it is possible to influence from outside a supermarket, the visual shopping experience inside. Together with Youri Appelo, Caz Egelie and myself (as THE.ORG representatives) we appeared at the entrance of a supermarket and gave free advise to clients on the best available deals in store.

With Denial-of-Service we tried to mobilize customers to behave differently in order to confuse and question the applied marketing strategies. We convinced people to collaborate with us by buying a discounted pineapple in order to organize an Out-of-Stock experience (OOS -which means an empty shelf). Our purpose was not only to activate a visual dialogue with this controlled environment but also to reconsider our position as customers.

Denial-of-Service was a research and critical customer collaboration fueled by principles of sharing (THE.ORG). #theorganisation was founded in 2011 to make knowledge and resources available for the cultural innovation of our society.

Denial-of-Service was not possible without the generous support of Youri Appelo, Caz Egelie, Frans van Lent, Unnoticed Art Festival crew, AH clients between 11:00 and 12:00 hours, shop owners and everyone else discussing the intentions of this intervention.

This project was mentioned in the following press: Trendbeheer, #strangemessenger

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images | video | Unnoticed Art Festival

Best regards, Edwin Stolk.

(Photos were made by Youri Appelo and Edwin Stolk)